Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you ("User", "you") and CryptoScanRobot ("CryptoScanRobot", "the Company", "we", "us") governing your access to and use of the cryptoscanrobot.com website, the CryptoScanRobot web portal, the Connector software, and all related features, content, and services (collectively, "the Service").

By creating an account, starting a free trial, purchasing a subscription, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms, together with our End User License Agreement (EULA) and Privacy Policy. If you do not agree, do not use the Service.

1. The Service

CryptoScanRobot is a technical software platform for cryptocurrency market analysis and trading automation. The Service includes, depending on your access level:

• The Portal — web dashboard with the Setup Scanner (graded long/short setups), Spot monitor, market-phase indicators, AI-generated market reports, position and trade analytics, and account settings.
• The Jacuzzi — a visual market-sentiment monitor correlating crypto market data with macro instruments.
• The Paper-Trade Exchange Engine — a simulated trading environment running on live market data. No real funds are used.
• The Auto-Trader Bot — configurable automated strategy execution, in paper mode (all users) and in live mode (via the Connector, paid subscribers only).
• The Connector — optional software provisioned on a private, dedicated server (hosted with our server partner DigitalOcean in the EU) that connects your own exchange account to the bot for live trading.
• Setup alerts — optional notifications (including via third-party services such as Telegram) when new top-grade setups are detected.

The Service is software and market-data tooling only. We are not a broker, exchange, custodian, asset manager, or investment adviser. We never hold, receive, or transmit your funds or crypto assets.

2. No Financial Advice — Always D.Y.O.R.

3. Eligibility and Accounts

• You must be at least 18 years old and legally capable of entering binding contracts.
• The Service is for private, individual, non-commercial use. Commercial or institutional use requires a separate written agreement — contact support@cryptoscanrobot.com.
• One person may hold one account. You may not share, sell, or transfer your account or login credentials.
• You are responsible for all activity under your account and for keeping your credentials confidential.
• You must provide accurate registration information and keep it up to date. Disposable email addresses are not accepted.
• The Service may be unavailable in certain jurisdictions. You are responsible for ensuring that your use of the Service is lawful where you live.

4. Free Trial

• New accounts receive a 14-day free trial with access to the portal's tools (certain premium options, such as any dual-exchange mode, may be excluded).
• No payment card is required to start the trial.
• When the trial ends, portal access is limited until you purchase a paid subscription. We may send you reminders and offers related to your trial, as described in the Privacy Policy.
• We may extend, shorten, or withdraw trial access in cases of suspected abuse, multi-accounting, or technical misuse.

5. Subscriptions, Billing and Payments

5.1 Plans

• Monthly subscription — recurring billing every month until cancelled.
• 3-month package — one upfront, non-recurring payment covering three (3) months of access. It does not renew automatically.

5.2 Payment processing

Payments are processed by Stripe, Inc. We never see or store your card details. By purchasing you also agree to Stripe's terms. Prices are shown at checkout and may be offered at promotional discounts (for example a launch or trial-discount); discounts apply as stated at checkout and do not bind future renewal periods unless explicitly stated.

5.3 Renewal and cancellation

• Monthly subscriptions renew automatically until cancelled. You can cancel at any time in the portal (via the Stripe customer portal); access then continues until the end of the paid period. No partial-period refunds are given except as required by law.
• Failed renewal payments may result in suspension of paid access until resolved.
• We may change prices for future periods with reasonable prior notice; continued use after the change takes effect constitutes acceptance.

5.4 Right of withdrawal (EU/EEA consumers)

EU/EEA consumers normally have a 14-day right of withdrawal for distance purchases. However, for digital services delivered immediately, you expressly request immediate access and acknowledge that you lose the right of withdrawal once the digital service has been fully delivered, and — for subscriptions — you acknowledge that the withdrawal right is reduced proportionally for the period delivered. Nothing in this section limits mandatory consumer rights that cannot be waived under applicable law.

6. The Connector (Live Trading)

• Paid subscribers may activate one private server (Connector) per subscription. Only one live exchange connection is allowed per subscription. Additional subscriptions may be purchased if you want more bots or exchanges.
• Your exchange API keys are stored encrypted on your own private server only. We never see, receive, or store your keys, and orders go directly from your server's IP address to the exchange. Never enable withdrawal permission on the API keys you use.
• You are solely responsible for your exchange account, your API key configuration, your bot settings, and all trades executed through your Connector — including losses caused by your configuration, exchange outages, market conditions, or software defects.
• Live-trading connectivity is an optional feature provided AS-IS and AS-AVAILABLE, as further described in the EULA. We may suspend Connector provisioning or operation for maintenance, security, cost-control, or abuse-prevention reasons.
• Server provisioning is performed by our infrastructure partner (currently DigitalOcean, EU region). Server availability is subject to the partner's own terms and uptime.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose, market manipulation, or violation of exchange rules.
• Create multiple accounts, use automated scripts or VPN abuse to bypass limits, trials, referral rules, or security checks.
• Scrape, reverse engineer, resell, sublicense, or redistribute the Service, its data, setups, or signals, or share your access with third parties.
• Attack, probe, overload, or disrupt the Service or its infrastructure, or attempt to access other users' data.
• Present the Service, its setups, or its performance statistics as financial advice, guaranteed profit, or passive-income schemes — including in your own marketing or social media.
• Upload or transmit malicious code, spam, or unlawful content.

Violation of this section may result in immediate suspension or termination without refund.

8. Referral Program

8.1 Eligibility & territorial restrictions

The Service offers a referral program ("the Program") where existing users ("Referrers") can earn rewards by inviting new users ("Referees") to subscribe. The Program is strictly unavailable to residents of Norway, sanctioned countries, or any jurisdiction where such promotional programs violate local financial or consumer-protection laws. Any user attempting to participate from a restricted territory will have their referral links deactivated and rewards forfeited.

8.2 Reward structure (single-tier only)

For every two (2) Referees who successfully sign up and purchase a paid subscription to the Service using a valid referral link, the Referrer receives one (1) month of complimentary access to their current tier. The Program operates strictly on a single-tier basis: Referrers do not earn commissions, overrides, or bonuses from subsequent sign-ups generated by their Referees (no multi-level or pyramid structures).

8.3 Mandatory disclosure & advertising rules

When sharing referral links on any public or private platform (including but not limited to X, Facebook, Discord, or YouTube), the Referrer must clearly and conspicuously disclose the financial benefit they receive:

• US audiences — comply with FTC guidelines and include prominent tags such as #Ad or #Sponsored adjacent to the link.
• European audiences — explicitly state that you receive free portal access upon successful sign-ups (e.g. "I earn rewards if you use my link").

8.4 Prohibited marketing practices & anti-spam

Referrers are strictly prohibited from: spamming (unsolicited mass emails, SMS, direct messages, or posting referral links in public comment sections, forums, or the Service's official community channels); earnings claims (promising guaranteed profits, passive income, or presenting the software as financial advice — the Service is a technical software tool, not an investment advisory service); and misrepresentation (fake accounts, automated scripts, or manipulating IP addresses/VPN abuse to artificially generate referrals). Violation results in immediate termination of the user account and forfeiture of all accumulated rewards.

9. Intellectual Property

The Service, including all software, design, text, graphics, logos, algorithms, grading systems, and documentation, is owned by or licensed to the Company and protected by copyright, trademark, and other laws. Except for the limited license in the EULA, no rights are granted to you. You may not copy, modify, distribute, or create derivative works of the Service without our written consent.

10. Third-Party Services

The Service integrates with third parties, including Stripe (payments), DigitalOcean (infrastructure), Telegram (optional alerts), Google (optional sign-in), and crypto exchanges (via your own API keys). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts and omissions.

11. Privacy and Data

Our processing of personal data is described in the Privacy Policy, which forms part of these Terms. Trading data on your Connector remains on your private server; only license, heartbeat, and setup-delivery data passes between your Connector and our systems, as described in the Privacy Policy.

12. Disclaimers and Limitation of Liability

13. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, your exchange activity, your marketing of your referral link, or your violation of any law or third-party rights.

14. Suspension and Termination

• You may stop using the Service and cancel your subscription at any time (section 5.3).
• We may suspend or terminate accounts that violate these Terms, abuse the Service, create risk for other users or the platform, or where required by law — with or without prior notice where necessary.
• Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive (including sections 2, 9, 12, 13, and 15) survive termination.

15. Governing Law and Disputes

These Terms are governed by the laws of Norway, without regard to conflict-of-law principles. Disputes shall be brought before the courts of Norway, with Oslo District Court (Oslo tingrett) as the agreed venue, unless mandatory law gives you, as a consumer, the right to bring proceedings in your country of residence — in which case nothing here limits that right.

16. Changes to These Terms

We may update these Terms from time to time. The current version is always available at cryptoscanrobot.com/tos with its "last updated" date. For material changes, we will notify you in the portal or by email with reasonable notice. Continued use of the Service after changes take effect constitutes acceptance. If you do not accept the updated Terms, you must stop using the Service and cancel your subscription.

17. Contact

Questions about these Terms? Contact us at support@cryptoscanrobot.com.

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